![]() ![]() Check that the subscription now says it's activated within the Maxon App.You can check if the email you're using has an active subscription associated with its Maxon account on my. Sign into the Maxon App with the same email used to purchase your subscription.The Maxon App is available for download from the top of this page. Make sure you have the latest version of the Maxon App.The majority of subscription watermarks are resolved by checking over the following steps in this order: If you own a perpetual (non-subscription) license to any of the Red Giant Suites or older products, consult this FAQ. If you are still unable to install Maxon App, please file a ticket with our support team.This FAQ is for users who have an active subscription to Maxon One, Red Giant Complete, or Universe. Turning off any anti-virus software and firewall software is recommended. Sophos) and/or firewall software can interfere with the proper installation of the Red Giant service. Mac: Macintosh HD/Library/Application Support/Maxon/Toolsģ. This can be resolved by running these uninstall scripts with admin privileges An incomplete removal of the Maxon App can leave the Red Giant Service in an indeterminate state. In Finder, go to the Machintosh HD location, then click 'Command+Shift+period' and the hidden 'tmp' location should appear.Ģ. Note: You will need to toggle hidden folders view in order to see that file location. For Mac machines, contention over these log files may prevent the Red Giant service from starting:ĭeleting the log files and then emptying from Trash may resolve that contention. If you encounter Error 11025: Can not connect to Red Giant Service, we have some suggestions that may save you some time opening a support ticket.ġ. With new Maxon App updates, users may face an error that prevents them from installing Maxon App on their machines. ![]()
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